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Understanding the Psychology of Waiting in Line Online

Updated: 26 Jul 2023
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Customer experience is crucial in the online retail industry. However, creating a consistently positive experience for each customer that enters your online store can be challenging.

What’s the one element that you may not be able to eliminate, but you can work to understand better and mitigate the potential risks moving forward? Waiting in lines.

Surprisingly or not in this age of high-speed technology, there are still many products and experiences that customers are willing to wait for. Do you know what goes through your customers’ minds when waiting in line online for their Black Friday favorite item or the latest Apple gadget? Check out Queue-it’s explanation in this Retail Minded article.

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