Language (言語)

Prevent government website crashes by controlling traffic

We’ve all seen the headlines. Sudden, increased traffic to a government website causes it to crash.

Whether it’s unemployment claims, tax filing, visa applications, or voter registrations, a website crash means critical government services grind to a halt. While your site is down your call center becomes inundated with calls from unhappy citizens. And if the site outage also impacts your staff’s ability to process applications, their productivity is reduced even further.

Deliver a superior citizen experience and ensure operational efficiency with a virtual waiting room.

Government buildings

Surges in website visitors can overwhelm your infrastructure

Three dots connected by a circle
Your CDN only reduces load on static pages
tech stack can't autoscale
Your whole tech stack can't autoscale
Transactional database overheating
Your transactional database overheats
Payment gateway failure
3rd party payment gateways congest and fail

Hurting your operational efficiency & citizen experience

16% 
of citizens believe government successfully uses technology to improve customer experiences

18%
of citizens
believe customer experience is prioritized in government

60%
of citizens think governments need to modernize how they deliver services

Public sector building

Deliver a superior citizen experience no matter the demand

Website bottleneck with target
Target website bottlenecks
24/7 protection against traffic surges
Monitor your website 24/7
Real-time communication message bubbles
Keep citizens informed as they wait
Fair, first-in first-out wait
Provide a secure citizen experience
Effective resource investment increases productivity
Invest resources more effectively
Get traffic analytics for future planning
Get traffic analytics for future planning

Watch how Queue-it's virtual waiting room works

How does Queue-it work video
How does Queue-it work video

Keep your systems fair & secure

Queue-it complies fully with GDPR, CCPA, HIPAA and PCI DSS legal frameworks. You can choose whether your servers reside in the European Union, United States, or Japan, based on your requirements.

Except end-users’ IP addresses and browser versions, our virtual waiting room does not have access to payload data and no sensitive data is routed through our system.

GDPR, CCPA, HIPAA compliant

The integration period was very short, and thanks to the generous support, even after the booking site was relaunched, there were no problems related to traffic overflow. Now it's unthinkable to launch a booking site without Queue-it.

Masanobu Tenjin, Director for Digital Shift Promotion, Tokyo Metropolitan Government's Bureau of Digital Service - Strategic Division

Queue-it is a fantastic product. The time to implement was phenomenal ... to have a solution that we could lean on to save the day was such a relief. It really saved our go live. It’s a great solution that I'd recommend for anyone who's having those types of performance concerns.

Andrew Roberts, Director of Solution Development & Support, NLCHI

Discover public sector insights & success stories

Newfoundland and Labrador Centre for Health information
Success story

How NLCHI fixed their vaccine portal in time for dinner

Public sector digital transformation & the citizen experience
Blog

Public sector digital transformation: How to improve citizen experience

6 proven strategies to improve your digital public services
Resource

Free guide: 6 proven strategies to improve your digital public services

Protect your staff's productivity & ensure an optimal citizen experience

Blossom