The only virtual queue for high load, online ticket sales
Many headlines have featured website crashes in connection with launches of popular event ticket sales. Handling these extreme user peaks is no trivial challenge from an IT perspective. The reasons for the slowdowns and crashes, when thousands of fans gather to secure tickets are complex and often consist of a number of factors, some of which are beyond the control of you as a ticket reseller or even your ticketing system provider.
The investments in additional server capacity and load balancing efforts, which is made throughout the ticketing industry to fix this – usually infrequent – challenge are significant.
Queue-it was originally created for the ticketing industry, providing a unique and innovative low-cost solution to the user peak challenge. Queue-it is a unique, patent pending, technology.
Queue-it is a virtual queue software service, which prevents website crashes during high load ticket sales, while generating add-on sales and email permissions.
Imagine a sale of 5,000 tickets, which attracts 50,000 users. Typically, the website would crash and you would sell the 5,000 tickets to 1,250 customers. The remaining 48,750 users – potential customers – leave your site without a trace.
With Queue-it, the website will not fail, and you are able to communicate directly with the users waiting in line, when you have their undivided attention. Our attractive consumption based pricing structure and easy integration will positively impact your top- and bottom-line.
The customers’ overall satisfaction rate is dramatically improved, as the virtual queue provides a fair, and easy to comprehend end-user experience. Before the launch of a major ticket sale, all “early birds” are directed to Queue-it, and as soon as the sale initiates, queue numbers are assigned at random. Any user, who enters the queue after the launch of the sale, get his or her correct (chronological) place in line, according to the time stamp of entering the sale. Queue progression can be followed dynamically, and is displayed to each end-user on their unique queue number. Users are redirected back to the ticket sale site, at the set pace and in the correct order.
This video demonstrates how it all works.
Download the Queue-it ticketing brochure here .