Government online services perform better with Queue-it protecting its websites against slowdowns or crashes during massive user peaks.
As an increasing number of citizen related transactions move online, the back-end systems are becoming overloaded during peak situations. Typically, back-end system and application capacity is “shared” between external visitors (website) and internal users (e.g. administration staff). Parts of the back-end systems may not be geared to handle the user volumes that are generated during various peak scenarios, resulting in slow response times or even a complete system and/or website crash.
By transferring excess users to the virtual queue system, the load on the back-end is limited to the actual capacity, allowing users and visitors to complete their transaction without failure. End-users are presented with a user-friendly queue page, which updates the queue status dynamically.
As soon as each user reaches his turn, he is automatically redirected to the page he intended to visit and is now able to complete his visit without failure.
The queue system may be applied for specific high interest online activities, such as applications or during a disaster – or as a general “insurance” of the website (or parts of it), monitoring user inflow 24/7 and activating the queue whenever the user inflow is exceeded.