Within the education sector, Queue-it may be implemented to prevent slow-downs or crashes on external as well as internal (intranet) websites during massive end-user peaks. This often happens during online course enrollment, admission applications or for other specific student events requiring online registration.
Typically, back-end system and application capacity is “shared” between external visitors (website) and internal users (e.g. administration and academic staff, students). Parts of the back-end systems may not be geared to handle the user volumes that are generated during various peak scenarios, resulting in slow response times or even a complete system and/or website crash.
By transferring excess users to the virtual queue system, the load on the back-end is limited to the actual capacity, allowing users and visitors to complete their transaction without failure. End-users are presented with a user-friendly queue page, which updates the queue status dynamically.
As soon as each user reaches her turn, she is automatically redirected to the page, she originally intended to visit.
The queue system may be applied for specific high interest events or as a general “insurance” of the website (or parts of it), monitoring user inflow 24/7 and activating the queue whenever the user inflow is exceeded.